About the project
Motul APAC, a subsidiary of the global French lubricant manufacturers, develops and distributes lubricants and other specialized products for engines (motorcycles, cars and other vehicles) and for industry. Motul APAC operates across multiple countries in the Asia-Pacific region. With a growing presence in markets such as China, Singapore, Japan, Vietnam, and Thailand, Motul required a reliable SAP partner capable of delivering consistent, high-quality application management services (AMS) at a competitive cost.
Solution
Challenges
The key challenge was to identify a partner that could ensure regional support coverage while maintaining strict compliance with performance standards - specifically, 100% adherence to Service Level Agreements (SLA).
In addition, Motul expected not only cost efficiency but also sustained support from 2022 onwards, to ensure smooth business operations across its diverse markets.
Solutions
Benefits