GROW with SAP: Unlocking Potential with AI Innovations

In today’s rapidly advancing technological world, AI is increasingly demonstrating its role by simplifying tasks to enhance work efficiency for users and organizations. At SAP, Generative AI is currently being applied to GROW with SAP with the goal of positively transforming business processes and optimizing the potential of small and medium-sized enterprises.

GROW with SAP and AI Applications in the Digital Age

GROW with SAP, commonly known as S/4HANA Public Cloud, is a Cloud ERP solution developed by SAP - a leading global technology corporation. With the advancements of Generative AI, Cloud ERP systems are redefining not only how businesses operate but also how people work. Effectively applying this powerful AI technology into the products will help unlock the true potential of the Cloud ERP system and GROW with SAP.

At SAP Sapphire 2024, SAP officially announced 50 new AI advancements and will continue to implement over 100 AI use cases across its product categories this year. Aiming to drive business growth and innovate ERP systems with AI support, the use cases are categorized into three perspectives:

• Increase productivity and work efficiency with smart tools
• Accelerate business processes with smart recommendations to optimize decisions
• Optimize financial management process with accuracy and efficiency

1. Increasing Human Productivity and Efficiency with New Technologies

Interact with Joule to retrieve relevant business data in SAP S/4HANA Cloud Public Edition

GROW with SAP is helping people work faster, thereby improving work efficiency, with support from modern AI tools that have been continuously improved recently, including:

• Joule, the AI-powered copilot: Users can now quickly get answers, receive information support, and navigate transactions simply by asking Joule. This tool allows businesses to interact with their customers in natural language, linking context to content and applications, improving guidance requests and accuracy.
• Smart Summarization: AI can seamlessly summarize business contexts in multiple languages. Users can request specific summaries and then customize text suggestions made by AI. For example, before a meeting with a client, a company representative can receive a summary of customer details, interactions, or outstanding issues via an email sent from the system. This enhances communication efficiency, fostering understanding and rapid collaboration.
• Easy Filters: With support for natural language usage, companies can now quickly filter information within SAP Fiori applications, making it more friendly to first-time users. For instance, a head counselor can filter a high-level list of all pending, due, or overdue orders for their VIP customers.
• Collaborative ERP: Through the integration of SAP S/4HANA and Microsoft, users can receive task notifications from GROW with SAP directly in Microsoft Teams. When sharing business contexts with colleagues, users can also choose tags based on adaptive loop components. This allows end-users to work seamlessly in the Microsoft ecosystem, eliminating redundant tasks and information errors, enhancing performance.

2. SAP GROW Accelerates Business Processes and Optimizes Decisions

The latest AI improvements in SAP S/4HANA Cloud Public Edition, particularly the current AI embedding capabilities, enable companies to streamline operations, make data-driven decisions, and aim for sustainable growth in today’s competitive market.

• Intelligent Recommendations: Combining enterprise data in SAP with contextual knowledge from Microsoft 365 allows businesses to make optimal decisions while minimizing manual labor. From completing orders to creating customer returns, intelligent recommendations in SAP Fiori applications can save businesses up to 90% of task creation time.
• Connecting Employees to Projects Smartly: Leveraging AI advancements enables organizations to optimize and streamline staffing for projects. Specifically, AI effectively connects the best and most suitable employees with various projects, saving time and effort while ensuring quality.
• Smart Communication in Enterprise Service Management: Machine learning solutions help automate the clearing of unpaid items and match receivables faster by 70%, reducing manual effort by up to 60% and potentially decreasing overdue sales days by 5%.

3. Optimizing Financial Management Capabilities for Businesses

Benefit from proposals for error resolution to finalize your financial closing

Closing the books and managing tax approvals will no longer be overly complex and time-consuming, as AI will help businesses provide recommendations and detailed solutions based on their data.

• In-depth Analysis of Financial Solutions: Companies will receive real-time detailed analytical insights and prompts for tailor-made solutions to make accurate and guided decisions. For instance, when summarizing expense reports, the CFO will gain an overview of the highest variance cost areas compared to the previous period for assessment. Additionally, with the assistance of SAP Business AI, goal-oriented recommendations will promote collaboration between business functions.
• Guided Error Resolution: With advanced closing features, AI-generated recommendations can assist users in resolving identified errors during the closing process. This not only speeds up the closing process but also reduces manual errors and IT costs, empowering business users to resolve issues independently with system guidance.
• Supporting Configuration for Complex Processes: Generative AI can simplify complex setups, such as interpreting depreciation keywords in user-friendly language, enhancing the initial experience and improving productivity during critical phases like year-end closing.

With convenient AI tools like the virtual assistant Joule, smart summarization features, and advanced closing capabilities, GROW with SAP is gradually improving user experience and enhancing management effectiveness. The ongoing application of these optimized AI improvements will certainly serve as a foundation for driving sustainable growth in today’s competitive market for GROW with SAP’s business customers.

Proud to be a Gold Partner of SAP in Vietnam, CMC Consulting is committed to helping businesses access and maximize the benefits of Cloud ERP solutions like GROW with SAP or RISE with SAP. Contact us today for consultation!

References:

https://news.sap.com/2024/06/unlock-ai-potential-sap-s4hana-cloud-public-edition/ 

https://news.sap.com/2024/07/sap-s-4hana-cloud-public-edition-2408-update/ 

https://www.sap.com/sea/products/erp/grow.html