SAP Managed Services: Embed sustainability across your SAP systems

CMC Consulting



Why do many enterprises trust CMC Consulting’s SAP Managed Services?

With a guaranteed capacity - quality and optimal support model, CMC Consulting is proud to be one of the reputable SAP Managed Services (AMS) providers. There are also 3 outstanding advantages of our application management services compared to the others:

Capacity & Quality: CMC Consulting always strives to reach an in-depth understanding of the business processes and domain knowledge. We also conquer our customers by extensive experience in numerous industries and dedicated experts, supporting multiple modules: FI, CO, SD, MM, QM, PP, WM, Basis, ABAP, PI, BW, BIBO, HANA,... Our capability is proven by many SAP certifications, e.g. PCoE - recognized CMC Consulting as a Partner Centre of Expertise. These stringent certifications covering our processes, systems, and people provide the quality stamp of approval that enables us to deliver SAP Enterprise and SAP Standard maintenance support for SAP Business All-in-One solutions.

Support model: At CMC Consulting, SAP Managed Services are implemented based on a three-level-support model to quickly identify and thoroughly solve problems:

  • L1 - Call Center (Client Part):

- Receive and acknowledge errors from users

- Guide users to troubleshoot basic problems

- Contact the vendor to make sure the issues are resolved (if needed)

  • L2 - Maintenance support: 

- Investigating, testing, and providing the solutions for incidents transferred from L1

- Perform Root Cause Analysis

- Fix direct and work around solutions to issues

- Integration-related monitoring and troubleshooting (from SAP part)

  • L3 - High-level support:

- Investigating, testing, and providing the solutions to complex incidents sent up from L2

- Perform Root Cause Analysis

- Monitoring and solving system problems

- Contacting SAP to solve problems/incidents related to the license (core part) of SAP software

Service Level Agreements (SLA): CMC Consulting provides various Managed Services packages with annual agreements. The contract will be signed after both parties discuss and agree on priority levels for the encountered issues. In other words, CMC Consulting takes the role of responding to and resolving clients' concerns within the agreed time.

As a Gold Partner of SAP in Viet Nam, CMC Consulting is confident to be the leading SAP Managed Services provider, trusted by many businesses. We guarantee effectiveness by our practical experience in successful case studies of top domestic and global enterprises/corporations, such as VP Bank, Viglacera, HVN, Uniben, Motul APAC, and Diana Unicharm,...

CMC Consulting - Empowering Businesses During the Digital Transformation!

Contact us: 

Hotline: 024 7106 5555 - Ext: 8700



Related Posts