SAP SuccessFactors: Comprehensive Digital Transformation Solution for Enterprise Human Resources

In an increasingly technology-dependent world, implementing digital transformation in human resource management is necessary to meet the growing demands of the market. Digital transformation in HR management helps businesses optimize their personnel management processes, reduce paperwork procedures, and increase accuracy and efficiency in HR management. SAP SuccessFactors is the choice of leading businesses worldwide and in Vietnam.

I. What is SAP SuccessFactors?

SAP SuccessFactors is a cloud-based human resource management solution that integrates comprehensive tools for managing human resources, catering to the requirements of businesses of all sizes and industries, helping them achieve the most effective HR management goals. Currently, SAP SuccessFactors is the largest cloud-based HR management system in the world, with millions of businesses utilizing its services.

With its ability to optimize a company's HR system, SAP SuccessFactors simplifies HR functions such as business alignment, performance evaluation, and talent development. SuccessFactors brings convenience and efficiency to HR management, saving time and enhancing productivity for businesses.

Implementing this solution aims to enhance the capability of managing human resources and maximize real-time reporting and analysis for better business decision-making. SAP SuccessFactors includes multiple modules that can be integrated with other external systems, ensuring accurate and timely data. It provides user-friendly and efficient features while delivering necessary information and analysis to managers.

II. Successful Digital Transformation in HR with SAP SuccessFactors

SAP SuccessFactors is one of the leading HR management software solutions, according to reputable market research companies such as Forrester, Gartner, IDC, and Nucleus Research. With the goal of optimizing operational processes and gaining a competitive edge in the market, SAP SuccessFactors has been chosen for digital transformation in HR by leading businesses worldwide, including Vietnam. Some notable examples are Microsoft, Pepsico, Vietnam Airlines, Sun Group, TH Group, and VinGroup.

Sun Group is one of the prominent real estate companies in Vietnam, leading the way in digital transformation speed and successfully enhancing resource quality through the implementation of SAP SuccessFactors, deployed by CMC Consulting. This has affirmed Sun Group's position as one of the companies with the best working environment in Asia. Prior to the system implementation, Sun Group faced challenges in efficient operations due to its scale, volume of transactions, processes, and large amounts of data. By optimizing HR management with the SAP SuccessFactors solution, Sun Group has experienced growth, boosted business operations, and improved its market position.

Not limited to Sun Group, TH Group is another example showcasing the effectiveness and superiority of SAP SuccessFactors. Shared by Ms. Pham Thu Hien, a representative of TH Group, since the adoption of SAP SuccessFactors in 2018, significant improvements have been seen in key indicators: overall productivity of the group has been enhanced, HR management efficiency has improved, internal approval time has been reduced, and employee satisfaction has increased based on shorter management processes.

III. Human Resource Management Functions Optimized by SAP SuccessFactors

Reasons why SAP SuccessFactors is a powerful ally for leading businesses and organizations worldwide lie in its flexible management system that allows users to personalize the software. The system consists of 4 administration modules that cater to all the human resource management needs of a business. These modules can be deployed together or separately, depending on the requirements of the business:

Comprehensive Human Resource Management Module of SAP SuccessFactors

1. Employee Experience Management

The Employee Experience Management module provides employees with opportunities to perform and showcase their abilities, enabling managers to have a more visual understanding of their employees, identify driving motivations, and foster stronger employee engagement with the company. To collect feedback on employee experiences and bridge the gap in interaction and productivity between managers and employees, SAP SuccessFactors offers the following features:

• Employee data reporting
• 360-degree feedback
• Detailed information on the entire employee lifecycle

Tracking employee experiences is crucial in promoting effective employee performance, helping businesses optimize workforce productivity, and accurately identifying factors hindering employee performance.

2. Core HR and Payroll

SAP SuccessFactors Core HR offers solutions focused on human resources to enhance payroll management, employee data management, self-service functionality, payroll processing, time management, global data protection, privacy, diversity, and inclusion. Key functionalities within this module include:

• Employee Central (EC): This submodule provides a comprehensive core HR system, including organizational data (organizational structure, job structure, salary structure, position management, etc.), employee data, and organizational workforce changes, supported by self-service features for employees and managers, authorization, and approval processes. Additionally, with the Employee Central submodule, businesses can leverage Global Benefits Management and Time Management features. SAP SuccessFactors EC ensures global HR compliance by providing localization for over 95 countries and helps businesses build relationships with their entire workforce, connecting with employees worldwide.
• Employee Central Payroll: The payroll center for employees includes numerous features to meet the needs of the payroll process, such as calculating total wages based on provided time, payroll time sheets, online payroll calculation, retroactive payroll calculation, payroll invoicing, and end-to-end payroll processing. This submodule facilitates timely and efficient salary payments by automating and expediting the payroll process, reducing the risk of errors, and simplifying payroll management.
• Time & Attendance: This comprehensive time tracking solution allows businesses to manage the attendance of all employees in real-time, control time and labor costs, minimize errors in evaluation, and improve employee productivity.

3. Talent Management

The Talent Management module provided by SAP SuccessFactors covers the entire lifecycle of human resources, providing businesses with the necessary tools to maintain information on performance and goals, compensation, recruitment, referrals, training, succession planning, and development:

• Recruiting: The Recruiting solution supports businesses in finding talented candidates. The recruitment department relies on collected information from monitoring the activities of potential candidates to provide necessary information, answer questions, and guide candidates. This helps businesses select suitable candidates and enhance the overall candidate experience.
• Onboarding: Onboarding aims to support businesses in building and organizing an integration program with engaging experiences for candidates, increasing interaction between employees and the organization, and creating a friendly integration environment for candidates. Timely information is provided to shorten the onboarding time, improve interaction and engagement with candidates from the early days, and increase employee retention.
• Learning: SAP Learning enhances the learning culture of organizations, attracting learners both within and outside the organization through new and engaging learning and training experiences. Additionally, the Learning solution develops digital skills for employees, promotes digital transformation, thereby increasing workforce productivity, improving business results, and ensuring the competitiveness of the business.
• Succession & Development: With features such as Talent Search, Talent Pools, Presentations, and Org chart for Succession Planning, the Succession & Development solution supports organizations in systematically and professionally building a talented workforce. It ensures employees stay on track with their goals through features like "ongoing coaching" and "feedback." Furthermore, the Reviews and Calibration tool in this module ensures the most objective evaluation for selecting and developing future leaders and successors.
• Performance & Goals management (PMGM): The SAP SuccessFactors PMGM module facilitates the creation, alignment, management, and measurement of enterprise and individual goals in the easiest way possible. It allows managers and employees to easily create and customize goals. Once goals are established and tracked, they are measured and evaluated for performance. PMGM helps businesses measure an individual's performance against set goals and competency assessment criteria, as well as compare it to the individual's own goals and competencies. 
• Compensation: SAP SuccessFactors Compensation assists organizations in building and managing a compensation and benefits system that aligns with the needs of employees, the business, and the budget. With the Compensation solution, businesses can ensure fair and equitable rewards, motivating employees to achieve optimal job performance.

4. HR Analytics and Workforce Planning

This module helps businesses make accurate and faster decisions by utilizing detailed information based on data in all human resource management processes and using human analytics and workforce planning tools to improve performance throughout the organization. By analyzing the data collected from the module's functions, businesses can identify risks and opportunities within their workforce, enabling them to make precise decisions and plan for increased employee engagement aligned with the company's strategy, thus driving comprehensive growth.

With its comprehensive human resource management module, when operated and deployed effectively, SAP SuccessFactors optimizes all functions in HR management, meeting the digital transformation needs of businesses.

CMC Consulting takes pride in being a leading provider of digital transformation solutions with 15 years of experience in consulting and implementing comprehensive management solutions for businesses domestically and internationally.

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